Resources

Member-only resources and information store full of good practice and essential information.

Housing Quality Network Cymru

The essential ‘one-stop-shop’ support network for housing associations and local authorities. Insight, guidance and practical advice on all aspects of housing.

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Toolkits

Our toolkits act as a step-by-step guide on key aspects of service delivery.

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Boosting income

Keeping the rent and service charge income flowing in is vital. Find income maximisation and collection good practice in this section.

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Research

Reporting and findings from all research carried out by the Housing Quality Network.

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Serious detriment and health and safety

Non-compliance with health and safety regulation, failure to deal with serious issues, malpractice, or service failure can all lead to serious detriment issues. This section contains information on the issues, and how to avoid serious detriment.

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The standards

Regulatory standards contain the outcomes that providers are expected to achieve and the specific expectations of the HCA as regulator. The standards are classified as either ‘economic’ or ‘consumer’.

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VfM and efficiency

Achieving value for money and creating service efficiencies is high on the agenda for all providers. Find good practice, guidance and advice within this section.

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Evidence

Welcome to Evidence, the project that brings housing research to practitioners. Read our regular newsletters. Share examples of your own practical research projects.

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