Housing disrepair guide for non-executive directors and executives

Cases of housing disrepair brought by tenants against social landlords are on the increase. Claims companies are routinely targeting tenants with the aim of cashing in on vulnerabilities with social landlords’ practices. The BBC has highlighted the steady increase in disrepair claims against local authorities further to Freedom of Information requests.

01 June 2017 PDF (325kB)
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Housing disrepair guide for non-executive directors and executives

As a niche area of housing litigation, the impact of disrepair claims is given limited time on the boardroom agenda. Yet the fallout from disrepair cases is significant in terms of cost and reputation with customers and the Homes and Communities Agency (HCA). There may be the view that disrepair cases are an unavoidable by-product of stock management, but this is not necessarily the case. Strategic consideration of disrepair cases will limit exposure to unhappy customers, litigation, the Housing Ombudsman and the HCA.

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